Practice Plan

4.3

Teresa

14:42 16 Oct 24

I'm a very nervous patient ,but the welcome you get from when you go in, excellent,and Mitesh puts you at ease having a tooth out, was painless and I was informed of every step to be taken, and checked I was ok all the way through, so grateful for all the time and care givenThank youTM

Keith Winterbottom

16:11 29 Aug 24

Makes attending the dentist a really pleasant experience.Charming and helpful reception staff.Skillful and accurate dentistry conducted in a most relaxed and congenial manner.Altogether an excellent experience.

Caroline Thomas

05:21 02 Jul 24

I am the most nervous patient a dentist could ever deal with. My fear is unbelievable. I had a tooth extracted yesterday. The care I received was fabulous. Thank you mitesh, nurse and your fabulous receptionist. I am so greatfull for your care. Thank you so much

Charlotte Byrne

16:07 17 Jun 24

Amazing team !! So understanding and flexible to get me see after suffering with tooth/jaw pain, was seen Friday and dealt with on the Monday. Amazing reception team and dentist.

Lauren Austin

10:15 17 May 24

Mitesh is an absolutely brilliant dentist. He is fabulous with our daughter Hollie explains everything and ensures she feels comfortable and not worried. Great service from start to finish! Thank you so much

Heather Alcock

18:25 18 Mar 24

The team at Aspley are amazing & create a friendly & professional dental surgery. Tracey's reassuring voice on the phone & presence at reception, the dental nurses smile & Dr Panchal who is brilliant. Thank you all for your kindness & patience.

Audrey Robinson Bailey

11:02 20 Nov 23

BRILLIANT teeth cleaning no chapping up your gums

peter duffy

18:05 16 Oct 23

After 40 years of nerves todays visit was wonderfull ,being in pain for so long and finally starting the process of getting sorted out . I was treated so well today true professionls ,Getting me out of pain and ready for the next procedure . No pain fast and professional.Thank you

M Younas

15:26 15 Oct 23

Once again when I thought they couldn’t get any better the team here Anna and Nav have excelled we had an issue with braces which they had nothing to do with being fitted, they fitted us in and resolved the issue on a busy Friday. Honestly can’t thank you enough. Keep up the good work.

M Younas

18:38 27 Jun 23

Don’t usually like leaving reviews but was overwhelmed by the excellent service provided by Basford Dental team namely Lesley, Anna and Nav. Lesley’s telephone handling is exemplary. Please pass on my thanks and keep up the great work. Thank you once again

Kerrie

06:19 21 Jun 23

I deleted my previous review as I saw a different dentist at the practice.I am a very anxious person, I have mixed mental health conditions and fibromyalgia, because of this I very rarely go and I avoid people like the plague (apart from my son and mum). I also have dental phobia.I hadn't been to the practice since 2019 because when I was last there the dentist hurt my mouth and didn't listen to what I was telling her, which was quite frustrating because as someone with anxiety and depression, I'm told "oh you seem fine" when I'm talking to people but no, I'm not, I'm often just wanting to get out of wherever I am, this added to the dental phobia, then covid happened.I saw Dr Zarina Ahamad, she seemed very nice, attentive, she wanted to address each thing that I was worried about, she did talk over me a little bit but it was nothing bad, she did take xrays of the 2 areas that I was concerned about, said she'd talk to me about TMJD and BMS when I go back and that if I was still having issues with the lump/swelling in my mouth that she'd refer me to the hospital. I was very surprised when she said she could put a crown on my front tooth because I thought it would need pulling so that made me feel a bit happier.The only faults I have is that I couldn't hear her properly when she had her mask on, I do have a bit of an hearing issue plus tinnitus so I can't always hear people especially if they are turned away or their faces are covered and there was a bit of talking over the top but as I said, it was nothing bad. One other thing, she did say something that bothered me a little bit and I think this is because so many people say it then I end up feeling like they think I'm lying about my mental health, she said I seemed ok and I was nice enough etc, as someone with anxiety and depression due to the nature of them I am never ok, especially not when I'm around people that I don't know, I tend to put on a bit of a front and will seem fine to a degree, I also do something called fawning as well, so I might seem and look like one way but inside I feel a different way, plus I'm not a rude person and I knew this appointment was an examination so no work was being done. I'm not complaining, I'm just giving feedback.The practice itself is very clean and tidy, the toilet is a bit low for disabled people such as myself but still clean.

Sarah Peck

10:05 12 Sep 22

The team at Family Dental Care Centre are amazing. From the time I hear Tracey's voice on the phone to the time I leave Dr Panchal's office, everyone is reassuring, professional, and kind. I am grateful to the team for sorting out my dental treatments, and especially thankful to them for arranging an emergency dental appointment that left me very stressed and upset. Dr Panchal and his team fixed the problem swiftly and professionally with follow-up appointments. They make it look easy!Thank you to everyone at Family Dental Care!

Bill How

18:46 21 Jun 22

I went to the Family Dental Care Centre yesterday and saw Mitesh for a whitening consultation, he was very friendly and made me feel comfortable. I would highly recommend this practice.

Jordan Workman

17:37 21 Jun 22

First impressions were very good! All staff very helpful and friendly. I saw Mitesh and he was excellent, very thorough and answered any questions I had. Cannot fault my experience!

friday night

11:20 04 Apr 22

Excellent dental practise right from the receptionist , dental nurses to the dentists

Rachael Poyle

07:53 09 Jun 21

My daughter has ASD and Selective Mutism and dreads anything to do with teeth. She has always refused to wobble any and had ended up with a baby tooth embedded in her gum at a right angle to the new one but would never show me or tell me. The lovely, patient dentist removed the tooth with care and patience, telling her what was happening every step of the way, removing it under local anaesthetic. My daughter, whilst clearly anxious, was totally put at ease. I was allowed me to hold her hand during the tough bits. Thank you so much.

Marion Meechan

20:56 07 Apr 21

This dentists is absolutely fantastic and I feel so lucky to be a patient here. Every single person that works in the surgery is so professional and friendly, it's like coming in to see your friends. Keep up the good work guys, and thank you for your care. 😁

Iqra Shajait

22:54 08 Jan 21

Great experience, not a patient but needed emergency treatment, they got it all sorted within hours for me, the receptionist Tracy was amazing friendly kind and extremely helpful definitely recommend, and 100% wanting to register as a patient here

James Khan

16:05 23 Oct 20

Those that read my reviews here and on Trustpilot know that I am very particular about service and care especially where vulnerable people are concerned. This surgery is absolutely first-class and I've visited many over the years. Let's not get bogged down with appointment complaints because we all know how difficult times are at present. What counts is that the service provided is professional, sensitive to needs and friendly. Both myself and my autistic son have nothing but praise. Five stars.

wayne denny

11:14 18 Sep 20

Made to feel comfortable explained my options no pressure wat so ever under these times with pandemic they are so professional and understanding would definitely give then 10/10 thankyou

Jean Moore

17:14 08 Jan 17

I hate having to visit a dentist, being as over the years I have had more than one bad experience, but my visit to this surgery was absolutely wonderful. I would certainly recommend anyone who is afraid of dentists to go along to this one. I was made to feel at ease as soon as I walked in the door, before any treatment was given .

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